Surcharges

Surcharges apply in the following circumstances:

Incomplete or Incorrectly Addressed Mail:  £2.10 per item
If mail arrives with an incorrect or missing unique ID, MailGhost try to identify the intended recipient GhostBox address – we never open mail under any circumstances. If the recipient GhostBox ID can be successfully identified, the surcharge is applied and the item is shipped normally..

If the recipient GhostBox cannot be confidently identified, mail is returned to the sender unopened, marked as ‘Unknown at this address’.

Completing a Customs Declaration:  £1.95 per declaration
Mail sent outside of the European Union (EU) requires completion of a Customs Declaration (CN22 or CN23).

European Union Countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Non-European Union Countries:
UK Channel Islands, Andorra, Canary Islands, Gibraltar, San Marino, Vatican City.

Consolidating Mulitple letters to forward to Customer: £1.60 per consolidation
MailGhost’s service includes repackaging, sending and receiving of packages up to and including Royal Mail’s ‘large letter‘ size. Under this surcharge price bracket, customers may opt to consolidate items of mail they receive before it is mailed onwards or forwarded to them. Customers may consolidate as many items as fits within Royal Mail’s ‘small & large letter sizes. Repackaging costs included. Storage surcharges apply. (MailGhost’s consolidation packaging adds 0.1 – 0.5kg.)

Consolidating Mulitple Small Parcels to forward to Customer:  £2.95 per consolidation
MailGhost’s service includes repackaging, sending and receiving of packages up to and including Royal Mail’s ‘small parcel‘ size. Under this surcharge price bracket, customers may opt to consolidate items of mail they receive before it is mailed onwards or forwarded to them. Customers may consolidate as many items as fits within Royal Mail’s ‘small parcel’ size. Repackaging costs included. Storage surcharges apply. (MailGhost’s consolidation packaging adds 1 – 1.5kg.)

Consolidating Mulitple Medium Parcels to forward to Customer: £5.50 per consolidation
MailGhost’s service includes repackaging, sending and receiving of packages up to and including Royal Mail’s ‘medium parcel‘ size. Under this surcharge price bracket, customers may opt to consolidate items of mail they receive before it is mailed onwards or forwarded to them. Customers may consolidate as many items as fits within Royal Mail’s ‘medium parcel’ size. Repackaging costs included. Storage surcharges apply. (MailGhost’s consolidation packaging adds 2kg.)

Reactivation of lapsed or expired accounts:  £1.60
Accounts may be reactivated within 30 days free of charge. Thereafter, the surcharge applies.

Oversize or Overweight Packages: £9.95 per item
MailGhost accept packages up to and including Royal Mail’s ‘medium parcel’ size. Occasionally, a package may arrive to a customer’s mailbox which is slightly larger and/or heavier than MailGhost’s normal Handling Limits.

In this situation, MailGhost do not reject packages. The slightly oversize/overweight package is still processed and dispatched, although we must use Parcelforce services because of the large size/weight (which includes tracking all the way to delivery, recipient signature on delivery, and is a guaranteed delivery service). This incurs a higher postage cost plus a small surcharge for additional processing and handling costs.

Please refer to the Size & Weight Guide.


Storage Surcharges:

Mail is only stored if:

1. Client requests storage,
2. Client’s Account Balance is sufficient to meet storage costs,

Space is limited to 1m³ per customer.


Small parcel:  £1.35  per week

Medium parcel: £1.65  per week

Large parcel: £2.45 per week

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